Contact Us
This page explains how to reach the editorial team at Best Sweeps Casinos, what we can realistically help with, and where to go instead when your question is about a specific account, a pending coin redemption, or a state availability problem. Getting that distinction right saves you time — we are an independent comparison site covering sweepstakes and social casinos in the US, not an operator, so we cannot see, unlock or pay out anyone's account.
Write to the editorial team
General correspondence goes to the editorial inbox listed in the site footer of bgiedu.org. We read everything, though we prioritize messages that affect accuracy on the site. To get a useful reply on the first pass, include:
- The page you're referring to, and the date shown in its "updated" badge
- The operator involved, if any — for example Spinblitz, Lone Star or Casino.Click
- What you believe is wrong or missing, and where you saw the correct information (an operator's official rules page is ideal)
- Your state, when the question involves eligibility, since availability differs across the US
- Screenshots where they help, with any personal or account details blacked out
Please don't send us government ID, full card numbers, bank details or account passwords. We never need them, and no legitimate request from us would ask for them.
What we can help with — and what we can't
| We can help | You'll need the operator |
|---|---|
| Corrections to our reviews, ratings or comparison tables | Account verification (KYC) status and document reviews |
| Explaining how the dual-currency sweepstakes model works in general terms | Pending or declined Sweeps Coins redemptions |
| Clarifying what a promotional term usually means before you sign up | Missing welcome coins or bonus credits on your account |
| Flagging an offer on our pages that no longer matches the operator's official rules | Login lockouts, password resets and closed accounts |
| Feedback on site usability, broken links or unclear wording | Self-exclusion requests and deposit limit changes |
| Press, partnership and advertising inquiries | Geolocation blocks and state restriction disputes |
We can't give legal or tax advice, and we won't tell you that a particular platform is definitely legal for you to use. Sweepstakes laws in the US are set largely at the state level and they change; if you have a specific concern, read the operator's official rules and terms, and consult qualified guidance where the stakes justify it.
Contacting the operators themselves
Most sweepstakes operators run support through in-app live chat, an email address in their help center, or a contact form tied to your account. Live chat is usually the quickest route for coin balance and promotion questions; email creates a written record, which is what you want for redemption disputes. If a first-line agent can't resolve it, ask for the complaints procedure in writing — legitimate sweepstakes operators publish one, and escalation timelines are normally set out in the sweepstakes terms and conditions.
Before you contact anyone, it's worth checking the official rules for the promotion in question. A large share of the messages we receive turn out to be answered there: playthrough requirements on promotional coins, coin expiration dates, redemption minimums and excluded states are all normally spelled out.
Common questions we get about specific offers
Because these platforms appear at the top of our comparison pages, they generate most of our inbox. Here's the context we usually end up giving, plus the limitation worth knowing in each case. Offer terms are set by the operator and change without notice — always confirm on the operator's own official rules page before you sign up.
Spinblitz
Our highest-rated listing, and the one readers ask about most, largely because of the headline 100 Million Gold Coins with the BLITZ JACKPOT. The number is eye-catching, and it is worth understanding what it represents: Gold Coins are the play-for-fun currency. They are not redeemable for prizes. Sweepstakes Coins are the separate promotional currency that can, subject to playthrough and minimums, be put toward prize redemption. Most confused emails we receive about Spinblitz come from readers who assumed a Gold Coin total was a prize pool. The limitation: a headline package weighted toward Gold Coins tells you little about how easily you'll accumulate the redeemable currency, so read the sweepstakes terms and the no-purchase-necessary method of entry before judging the offer.
Lone Star
Listed at 9.7 with a welcome offer up to 500k GC and 105 free SC. Readers contact us about this one because the free Sweeps Coins component is unusually prominent, and they want to know whether those coins can go straight to redemption. Generally they cannot — promotional Sweeps Coins at essentially every operator carry a playthrough requirement first, and redemption is gated behind identity verification and a minimum threshold. The limitation: "up to" in a welcome offer means the full amount is typically tiered across a first purchase or a sequence of actions, so the headline is a ceiling rather than a starting balance.
Casino.Click
Also rated 9.7, with a smaller, more literal offer: 150 extra coins and 10 free spins. It draws a different kind of message — readers asking whether a modest offer signals a weaker platform. It doesn't, necessarily; a small, clearly stated bonus is easier to verify against the official rules than a large tiered one. The limitation: free spins are usually locked to a named title or a small set of eligible games, and any resulting coins normally inherit the same playthrough conditions as the rest of the promotion. Check which games qualify before you assume the spins are flexible.
Everything else on our lists
The remaining platforms we rank — SplashCoins (200% welcome offer), Free Spins (950,000 GC + SC 75 + 20 free spins on Gorilla Slot), Lucky.me (40,000 GC and 40 free SC), Crown Coins (150% welcome bonus), Crash Duel (200,000 GC + 100 free SC), Spree (25,000 GC) and Mr Goodwin (125,000 free coins) — attract the same three questions: what the coins are worth, which states are eligible, and how long redemption takes. We answer the first two on the review pages. The third is operator-specific and we won't estimate it for you.
Money questions we're asked, and the honest answer
Using Best Sweeps Casinos costs nothing. We earn commission when a reader signs up through some of the links on this site, and that arrangement is disclosed wherever it applies. Commercial relationships do not buy ranking position or editorial ratings, and we publish limitations for every platform we recommend, including the top one.
On the operator side, participation generally does not require a purchase. Legitimate sweepstakes promotions offer a free alternative method of entry — often a mail-in request set out in the official rules — alongside optional coin packages. If you do choose to buy a package, US platforms commonly support debit cards, ACH or online bank transfers, and in some cases online payment services; availability varies by operator and by state, and card issuers sometimes decline these transactions. Prize redemption is separate from purchasing: it typically requires identity verification, a minimum Sweeps Coins balance, and a processing window set by the operator and its payment provider. Redemption limits and daily or monthly caps are normal. We don't quote processing times for individual platforms unless we've verified them, and we'd rather tell you that than guess.
One more thing readers ask about: prize redemptions may be taxable under federal and state rules. Keep your own records of what you redeem, and check official guidance if the amounts matter to your return.
Reporting a problem with a platform we list
If an operator we cover has treated you unfairly, tell us — it feeds into our ratings. Useful reports follow roughly this order:
- Raise it with the operator first and get a ticket or case reference in writing.
- If the response is unsatisfactory, ask for the formal complaints procedure and the escalation timeline stated in their terms.
- Send us a summary: dates, what you were told, and the reference number. Redact personal data.
- We review it against the operator's published official rules, and update or downgrade our coverage where the evidence supports it.
We can't adjudicate disputes or recover funds, and we won't publish individual complaints as fact. What we can do is check whether a pattern contradicts what we've written and correct the record.
Eligibility questions, and why we answer them carefully
You must be an adult to participate. Many sweepstakes platforms set a minimum age of 18, while some require 21 — either across the board or in particular states — so the age on the operator's own terms is the one that counts. Availability varies by state: some states are served by most operators, others have restricted or acted against the model, and operators also choose for themselves where to offer their promotions. Geolocation checks enforce this at signup and at redemption. Because the legal picture shifts, we ask readers to verify current eligibility with the operator before registering rather than relying on any list, including ours. If you spot a state restriction that has changed, that's exactly the kind of message we want.
Other areas of the site, and other products these brands run
Several of the operators we cover run more than one product line. Alongside sweepstakes slots you'll often find social casino table games and live dealer rooms, standalone free-to-play apps with no redeemable currency at all, and in some cases affiliated brands operating under different models in different markets — the UK's non-GamStop casino sites are covered separately here and work under a different legal framework entirely. Those are not interchangeable with US sweepstakes promotions, and we keep the coverage apart on purpose.
If your message is about how we score platforms, our editorial approach and independence page sets out the method. Our commercial terms sit on the terms and conditions page.
If play has stopped being fun
Support questions aren't only technical. If your sweepstakes or social casino play has started to feel compulsive, the fastest help is not us — it's the tools built into the platform (deposit and purchase limits, cool-off periods, self-exclusion) and the independent services listed on our responsible gaming page, including the National Council on Problem Gambling helpline and Gamblers Anonymous. Blocking software can restrict access across your devices if that's useful. You don't need to contact us first, and you don't owe anyone an explanation.
What to expect after you write
We're a small editorial team, so replies are not instant and we don't staff an inbox around the clock. Corrections generally move fastest, because they have a clear answer. General questions about how the sweepstakes model works may be answered by pointing you to the relevant page rather than with a bespoke reply. Anything requiring an operator's cooperation will take as long as that operator takes. All pages carry a visible update date so you can see when the information was last checked — this page was last fact-checked on 2026's review cycle by Avery Morrison.
If you're not sure whether your question is for us or for the platform, send it anyway with your state and the operator named. We'll either answer it or tell you plainly where it needs to go.